Customers
Our unparalleled group of brands provides welcome choice to an unrivalled cross-section of customers. They access our products and services online, from their telephones and across the UK’s largest branch network.
Our strategy is underpinned by our prudent risk management, clear governance framework and high customer treatment standards, which ensure we operate in the best interests of our customers, as well as the Group.
Key highlights
- We increased our total business lending commitments by £5.7 billion in 2009 while the overall UK market actually decreased by £48 billion.
- In 2009, we wrote £34.7 billion of mortgages, representing 1 in 4 of all mortgages in the UK.
- This took total gross mortgage lending to £35 billion, including £10 billion in remortgages in the 12 months to March 2010.
- Lloyds TSB has been named ‘Corporate Bank of the Year' for the last six years at the Confederation of British Industry Finance Directors’ Excellence Awards.
- Bank of Scotland corporate won ‘Best Online Banking Provider’ at the 2009 business Moneyfacts Awards.
- Business Moneyfacts Award for ‘Innovation in the SME Finance Sector’ for our SME Charter.
- Best Cash ISA provider in the Moneyfacts awards 2010.
- Best National Branch Network - 'Your Money' 2010.
- Best Overall Lender - 8 years running 'Your Mortgage' 2001-2010.
Halifax awards include: